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Frequently Asked Questions

(General)

  • At For You Allied Health, we believe true wellbeing involves both the body and the mind. Our approach brings together Physiotherapy and Psychology to support people in a holistic, personalised way.

    Rather than focusing solely on symptoms, we work alongside you to understand the bigger picture, your physical health, emotional wellbeing, lifestyle, goals, and daily challenges. Whether you're seeking support for pain, injury, stress, anxiety, recovery, or overall wellbeing, our team is here to help you move, feel, and live better.

  • We support children, adolescents, adults, and older adults across all stages of life.

    Our services are designed for individuals seeking support with physical health, mental wellbeing, injury recovery, chronic conditions, emotional challenges, performance, resilience, and overall quality of life.

    Whether you're managing a specific concern or simply looking to improve your wellbeing, we're here to support your journey.

  • Physical and mental health are deeply connected.

    Stress, anxiety, and emotional challenges can affect the body, while pain, injury, illness, and physical limitations can impact mood, confidence, and overall wellbeing.

    By supporting both body and mind, we help create more sustainable outcomes and a greater sense of balance in everyday life.

  • You don't need to have all the answers before reaching out.

    Whether you're experiencing physical discomfort, emotional challenges, or a combination of both, our team can help guide you toward the most appropriate support. If needed, we can also work collaboratively across disciplines to provide more comprehensive care.

  • No referral is required to book an appointment with our team.

    However, depending on your circumstances and funding pathway, you may require a referral to access Medicare rebates, NDIS supports, WorkCover, DVA funding, or other funding arrangements.

    Please contact our team if you're unsure.

  • Your first appointment is an opportunity for us to get to know you.

    We'll discuss your concerns, goals, health history, current challenges, and what you'd like to achieve. Together, we'll develop a plan that feels achievable, supportive, and tailored to your needs.

    Most importantly, our aim is to create a safe, welcoming environment where you feel comfortable and understood.

  • Everyone's journey is different.

    Some people attend for short-term support around a specific concern, while others benefit from ongoing care. Your clinician will regularly review your progress and work collaboratively with you to determine what level of support is most appropriate.

  • We understand that unexpected circumstances can arise and that sometimes appointments need to be changed.

    If you need to cancel or reschedule your appointment, we ask that you provide as much notice as possible so we can offer the appointment time to another client who may be waiting for support.

    Our cancellation and reschedule policy is:

    • Physiotherapy appointments: A minimum of 12 hours' notice is required.

    • Psychology appointments: A minimum of 48 hours' notice is required.

    Appointments cancelled with less than the required notice, or missed without notice, will be charged the full appointment fee.

    If you need to make changes to your booking, please contact our team by phone or email as soon as possible.

    Thank you for your understanding and cooperation, as this policy helps us provide timely access to care for all clients.

  • We believe wellbeing is about feeling connected, capable, supported, and empowered in daily life.

    Our approach focuses on helping people build resilience, improve quality of life, strengthen both physical and emotional health, and create sustainable habits that support long-term wellbeing.

  • Creating a secure client portal account helps protect your personal information and ensures that only authorized individuals can access your forms, documents, appointments, reports, and communications. It also allows you to securely complete intake forms, upload documents, track progress, and access important information whenever you need it. Your privacy and data security are important to us, and the client portal helps us maintain a safe and confidential experience.

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FAQs

(Referral Pathways)

  • Chronic Condition Management Plan (CCMP)

    • If you have a chronic or complex health condition, your GP may refer you under a Chronic Condition Management Plan.

    • This plan allows eligible clients to access Medicare rebates for allied health services, including physiotherapy.

    How does it work?

    • Book an appointment with your GP to discuss your eligibility. If appropriate, your GP will prepare a referral for physiotherapy. Please bring your referral documentation (or send us copy / send through referral form on our webpage) for your first appointment

    How many sessions can I access?

    • Eligible clients may access up to 5 Medicare-subsidised allied health sessions per calendar year.

    These sessions are shared across all eligible allied health providers, such as physiotherapists, psychologists, and others.

    What rebate can I receive?

    • Medicare provides a rebate towards each eligible physiotherapy consultation. A gap payment is capped for $30 for individuals ($20 for over 65), and rebate amounts may change every financial year.

  • Mental Health Treatment Plan

    • If you need support with your mental health or emotional wellbeing, your GP may be able to refer you for psychology sessions under a Mental Health Treatment Plan.

    You may be able to access up to 10 Medicare-subsidised psychology sessions per calendar year.

    Referrals usually start with 6 sessions, with a GP review required if more sessions are needed.

    Complex Neurodevelopmental Disorder / Autism & Eligible Disability Plan

    • This plan supports children and young people under 25 years with autism, complex neurodevelopmental disorders or eligible disabilities.

    • This plan can support developmental, behavioural, emotional, communication and functional needs.

    • It can help with access to Medicare-rebated allied health services, including psychology and physiotherapy.

    You may be able to access up to 20 allied health treatment sessions in your lifetime.

    A valid referral and treatment plan from an eligible medical practitioner is required.

    Please refer to our pricing section for current fee and rebate information.

  • We welcome self-managed and plan-managed NDIS participants seeking Physiotherapy and Psychology services.

    Before commencing services, we will require:

    • Your NDIS participant number

    • Confirmation that your plan is self-managed or plan-managed

    • Your Plan Manager's details (if plan-managed)

    • Information about your goals and support needs (in you NDIS plan)

    • Any relevant reports, referrals, or supporting documentation (if available)

    Do I need a referral?

    • No referral is required to access Physiotherapy or Psychology services through the NDIS.

    What happens before my first appointment?

    - Prior to your first appointment, our team will:

    • Confirm your funding arrangements

    • Verify plan management details

    • Explain fees and service agreements

    • Answer any questions you may have about accessing services

    This helps ensure a smooth and supportive start to your care journey.

    Can my Support Coordinator or family member be involved?

    • Absolutely, ONLY with your consent, we can communicate with your Support Coordinator, Plan Manager, family members, carers, or other members of your support team to help ensure your care is coordinated and aligned with your goals.

  • Our team works closely with clients, GPs, employers, rehabilitation providers, and insurers to support recovery and return-to-work outcomes.

    How do I access WorkCover-funded treatment?

    1. Visit your GP.

    2. Lodge a WorkCover claim.

    3. Obtain your claim number.

    4. Receive insurer approval where required.

    5. Contact For You Allied Health to arrange your appointment.

    Fees & Funding?

    • Approved consultations are generally invoiced directly to WorkCover.

    • A valid claim number and insurer approval may be required before treatment commences.

    Services not approved by your insurer may become the responsibility of the client.

  • How do I access treatment through a CTP claim?

    1. Visit your GP to discuss your injuries and obtain a Certificate of Capacity or relevant medical documentation.

    2. Lodge your motor vehicle accident claim with the relevant insurer.

    3. Obtain your claim number and insurer details.

    4. Contact For You Allied Health to arrange your appointment.

    5. Provide your claim information before your first consultation.

    Fees & Funding?

    • Approved Physiotherapy and Psychology services are generally invoiced directly to the insurer.

    • Insurer approval and a valid claim number may be required prior to treatment commencing.

    Services not approved by the insurer may become the responsibility of the client.

    What if I don't have my claim number yet?

    • You do not need to delay treatment while waiting for your claim number or insurer approval.

    • You can start Physiotherapy or Psychology treatment before your claim number or insurer approval is received.

    • Appointments are usually paid privately until your claim is approved. You may then be able to request reimbursement from your insurer for eligible treatment costs.

    • Reimbursement arrangements vary, so we recommend checking with your insurer or legal representative.

    • If you have a solicitor or legal representative, our team can liaise with them where appropriate to assist with approvals, documentation and communication about your care.

  • Clients with an approved Home Care Package may be able to access Physiotherapy and Psychology services through their package funding.

    Services may be available to support physical health, emotional wellbeing, independence, mobility, confidence, and quality of life.

    How do I access services through my Home Care Package?

    1. Speak with your Care Manager or Care Coordinator.

    2. Confirm that Physiotherapy and/or Psychology services align with your care goals.

    3. Confirm funding availability within your package.

    4. Obtain approval from your provider where required.

    5. Contact For You Allied Health to arrange your appointments.

    What information will I need?

    Prior to commencing services, we may require:

    • Home Care Package provider details

    • Care Manager contact information

    • Service agreement or approval documentation

    • Funding confirmation

    Funding arrangements vary between providers. We recommend discussing eligibility directly with your Home Care Package provider.

  • We proudly support veterans through DVA-funded Physiotherapy and Psychology services.

    Our team provides evidence-based care to support physical health, emotional wellbeing, recovery, independence, and quality of life.

    DVA Gold Card:

    • Gold Card holders may be eligible to access clinically necessary Physiotherapy and Psychology services funded by DVA.

    DVA White Card:

    • White Card holders may be eligible to access treatment for accepted service-related conditions covered by DVA.

    Do I need a referral?

    • In most circumstances, a referral from your GP or treating medical practitioner is required before commencing DVA-funded treatment.

    • Your referral will outline the condition being treated and allow your clinician to provide care in accordance with DVA requirements.

    How long does a referral last?

    • DVA referrals are generally valid for a specified treatment period and number of consultations as determined by DVA requirements and your referring medical practitioner.

    • If ongoing treatment is required, your clinician will discuss this with you and advise when an updated referral may be needed.

    How do I access DVA-funded services?

    1. Visit your GP or treating medical practitioner.

    2. Obtain a referral if required.

    3. Contact For You Allied Health to arrange your appointment.

    4. Provide your DVA card details and referral information before your first consultation.

    Before your first appointment, we may require:

    • DVA Gold Card or White Card details

    • Referral documentation

    • Relevant medical reports or supporting information

    • Details of any accepted DVA conditions (for White Card holders)

    Fees & Funding?

    • Eligible Physiotherapy and Psychology services are generally billed directly to DVA.

    • Where treatment is approved under DVA arrangements, there is typically no out-of-pocket expense for the client.

    If additional approvals or updated referrals are required, our team will discuss this with you before treatment commences.